Sentigo Bank’s brokers needed a proper digital hub to manage home loan applications and stay connected with the Bank, not a workaround or a patched-together process. With over 5,000 brokers relying on this relationship, the experience had to actually work well and hold up at that scale, while also tying into the Bank’s existing systems rather than sitting apart from them.
We built a new Broker Hub for Sentigo Bank using Service Cloud as the foundation, with MuleSoft handling the integration work behind it. That combination let the hub connect properly with the Bank’s existing systems, so brokers could manage home loan applications and interactions with the Bank from one place, rather than juggling separate tools or manual processes.
The hub was built to support over 5,000 brokers, giving the Bank a digital experience solid enough to strengthen its broker partnerships at scale.
Sentigo Bank now has a Broker Hub that over 5,000 brokers actively use to manage home loan applications and Bank interactions, an upgrade that’s helped strengthen broker partnerships through a better digital experience.
Frontend: ReactJs
Backend: NodeJs
Mobile: Flutter
Database: MongoDB & Redis
Cloud/Hosting: AWS
Other Tools/Integrations: Flolive