Post needed their Business Support Portal rebuilt from the ground up – not just as a visual refresh, but something genuinely responsive and fast, built to handle real customer interactions across sales and service, not just static content. And they needed it done quickly, without dragging the project out over many months.
We reimagined the Business Support Portal using three Salesforce clouds together, Experience Cloud as the foundation for the portal itself, Service Cloud to handle customer support interactions, and Sales Cloud to tie in the sales side. The result was a single, cohesive portal instead of separate disconnected systems. The entire project, from rebuild to launch, was delivered in 3 months.
Post came out with a highly performant, responsive portal with a modern design and customer satisfaction scores to show for it.
Frontend: ReactJs
Backend: NodeJs
Mobile: Flutter
Database: MongoDB & Redis
Cloud/Hosting: AWS
Other Tools/Integrations: Flolive