Natwest’s bankers were working across scattered systems, without one clear view of the customer in front of them. With 4,000 bankers relying on this daily across the Business & Private Banking division, every gap in visibility added up, more time spent switching between systems, more room for missed context, less time actually serving the customer. Pulling all of that together meant connecting 7 different APIs into something bankers could actually use without friction.
We built a 360° customer view for Natwest, integrating 7 APIs into a single Salesforce-based interface so bankers could see everything relevant to a customer in one place instead of jumping between systems. Getting the design right mattered as much as the integration itself ,the team worked through 220 wireframes to land on a layout that felt genuinely user-friendly for bankers using it every day, not just functional on paper.
The result reached all 4,000 bankers across the Business & Private Banking division, giving them one unified, reliable view of the customer.
The unified 360° view saved Natwest’s bankers 958 productivity hours every week, time that used to go into digging through disconnected systems now goes back into actually serving customers, across a division of 4,000 bankers.
Frontend: ReactJs
Backend: NodeJs
Mobile: Flutter
Database: MongoDB & Redis
Cloud/Hosting: AWS
Other Tools/Integrations: Flolive